Return & Refund Policy
Effective Date: [22 June 2025]
At Locoshop.in, we aim to provide a trusted shopping experience by connecting buyers with local vendors. Since products are sold and delivered by individual vendors, return and refund policies may vary by store. This policy outlines the general framework for returns and refunds across the platform.
1. Return Eligibility
Buyers may request a return if:
The item is damaged, expired, or defective
The wrong product was delivered
The product is significantly different from the description
Note: Products like perishable goods (e.g., fruits, vegetables, dairy) are generally non-returnable unless damaged or spoiled at delivery time.
2. Return Request Timeframe
Buyers must initiate a return within:
24 hours of delivery for perishable items
3 days of delivery for all other eligible products
Late requests may be rejected unless the vendor allows an extended return window.
3. Return Process
To initiate a return:
Go to My Orders > Request Return
Select the item and reason
Upload photos if needed (for damaged/wrong items)
Wait for the vendor to accept or reject the request
Once accepted:
A pickup will be scheduled (if applicable), or
You may need to return the product in-person to the store (for hyperlocal delivery)
4. Refund Process
Refunds are processed only after the vendor accepts the return.
Payment Method:
UPI/Online: refunded to the same account within 5–7 business days
COD: refund issued as wallet credit or bank transfer, as decided by vendor
5. Items Not Eligible for Return or Refund
Fresh foods, dairy, bakery, and similar perishables
Digital products or recharges
Items damaged due to misuse by the buyer
Opened personal care or hygiene items
6. Dispute Resolution
If a vendor denies a valid return request or delays a refund:
Contact Locoshop Support at support@locoshop.in
We may intervene and assist based on proof and case details
Our decision is final in case of unresolved disputes
7. Vendor-Specific Policies
Some vendors may have their own return and refund rules. Buyers are encouraged to check the vendor’s store page before ordering.
Locoshop.in is not liable for refund delays caused by vendors, but we monitor vendor compliance strictly to ensure buyer satisfaction.
8. Contact Us
For help with return or refund issues:
📧 support@locoshop.in
📍 Or contact the vendor directly via their store page